PRIVACY POLICY
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you might access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Why We Need Your Information
We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
What do we do with your information?
We collect contact and shipping information from you when you place an order with us through Etsy. This information includes your contact name, e-mail, shipping address and billing address. We do not use your contact information for marketing purposes without your permission.
When you place an order as a gift, we will also collect the delivery name and address of the recipient. We do not store credit/debit card details and we do not store physical records of user information. Your information will be stored digitally within Etsy, and physically as order receipts for 120 days to enable us to track and trace orders in the event of loss or damage. After this time the data is shredded or deleted in full.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Consent
When you place an order with us, we imply that you consent to us collecting the information you provide for delivery purposes only. We will also use your email address to provide the following; Order confirmation, shipping confirmation and order Support including digital design proofs.
We do not use your email address or contact information for marketing purposes. We do not send email newsletters and campaigns to market our products.
How do I remove my information you have collected?
Please email us at sales@primeprinthouse.co.uk or message us through Etsy and we will delete all information you have provided us. You can also mail us at: Prime Print House Ltd, 27 Corncockle Close, Melksham, SN12 7GL United Kingdom.
Disclosure
We may disclose your personal information if we are required to by law, protecting others rights and property or if you violate our terms of service.
Our courier partners
Royal Mail, DPD, and MyHermes provide our courier and delivery services. The information we provide them is for delivery purposes only and they are required by law to keep this information confidential.
Age of consent
You must be at least 18 years of age to place an order with us. By purchasing from us and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Changes to this Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact please contact us at sales@primeprinthouse.co.uk or message us through Etsy.
Or via mail at: Prime Print House Ltd, 27 Corncockle Close, Melksham, SN12 7GL United Kingdom.
This policy was updated on May 25th 2018
Company Details
Prime Print House Ltd
27 Corncockle Close, Melksham, SN12 7GL
Ltd Reg Number: 11039210
